Política de reembolso
As we offer perishable goods we do not offer a refund unless it’s faulty. We will only accept returns and issue refunds if the following applies; Dulce Amor has made a mistake with your order or the flowers were severely damaged on delivery. Please read the following policy statement which applies to these cases.
On the rare off-chance we have made a mistake with your order please notify us within a maximum of 2 days from your delivery along with pictures depicting the issue and showing the product as a whole. Please forward to dulceamor.jj@gmail.com for complete instructions on how to return a product to us.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 working days of receiving the item. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What isn't covered
- Accidental damage to the roses, please be careful with the roses as they can be fragile, their fragility will increase with time. The petals won't just crack on their own, if they are left untouched they will maintain their crack free appearance.
- Fading of rose colour (as this is caused by sunlight and/or the location the roses are placed within)
- Changes in the shape of petals (exposure to different elements and humidity levels may cause them to change shape)
- Leaves on long stem roses that are now facing downwards, this is caused by gravity over time and is not the rose dying. As instructed on the leaflet supplied with the long stem roses, the leaves can be removed if desire